Refund policy

14-day right of withdrawal
Under EU consumer law, you have 14 calendar days from receipt of your order to withdraw, without giving any reason. Sale items are covered by the same right.

To be accepted, items must be returned unopened and with the seal intact, in their original packaging, with proof of purchase. For hygiene and health protection reasons, cosmetic products (gel polishes, bases, top coats, etc.) that have been opened or unsealed after delivery cannot be taken back (Belgian Code of Economic Law, art. VI.53, 5°).

How to return an item
1. Email support@diamelle.be with your order number and the items concerned.
2. We confirm the return and send you the instructions.
3. Send the parcel to: Diamelle – Returns, Avenue des Courtils 65, 4684 Oupeye, Belgium.

Return shipping costs are paid by the customer, unless the item is defective, damaged or not what you ordered. Parcels sent back without prior request cannot be processed.

Defective, damaged or wrong item
Check your parcel on delivery. If an item is defective, damaged or incorrect, contact us within 48 hours with a photo. We will replace or refund it, return costs included. You also benefit from the 2-year legal guarantee of conformity.

Non-returnable items
Opened or unsealed products (hygiene), gift cards, and Diamelle Academy training bookings (subject to their own cancellation terms).

Exchanges
Return the item following the procedure above, then place a new order for the item you want.

Refunds
Once your return has been received and checked, we will let you know if it is accepted. The refund (item price and original standard shipping) is issued to your original payment method within 14 days at the latest. Questions: support@diamelle.be.